Support

How can wehelp you?

Browse the frequently asked questions below, or reach out to us directly at hello@pocketnote.app.

FAQ

Frequently asked questions.

Find quick answers to the most common questions about PocketNote. If you don't see what you're looking for, just email us.

How do I upload a document?

After signing in, click the upload button on your dashboard or inside any notebook. We support PDF, Word, PowerPoint, and plain text files. Your content is processed instantly.

Which AI features are available?

PocketNote offers five AI-powered tools: Quiz, Flashcards, Mind Map, Report, and Podcast. All features are generated exclusively from your uploaded documents.

How does billing and the free plan work?

PocketNote offers a free tier with limited generations per month. Upgrading to a paid plan unlocks unlimited generations and access to all AI models. You can manage your subscription from the Settings page.

Is my data private and secure?

Yes. Your files and notes are private by default. We never share your data with third parties or use it to train public AI models. Files are stored securely and linked only to your account.

Can I regenerate or edit AI-generated content?

Absolutely. You can regenerate any quiz, flashcard set, mind map, report, or podcast at any time. If you edit your notes, simply regenerate to get updated results.

What languages are supported?

PocketNote works with content in 50+ languages. Upload documents in any language and generate study materials in the same or a different language — it adapts automatically.

Still need help?We'd love to hear from you.

Our team typically responds within one business day. Whether it's a bug, a billing question, or a feature request — just reach out.

hello@pocketnote.app

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